Frozen account

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My payments failed 8 times now. When my store become frozen and is it possiblity to cancel subscription in some other way?

Reply 1 (1)

Shopify Staff
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Hey, @pavenue 


If you missed paying your Shopify subscription bill or if a payment fails multiple times, then your store is frozen until you settle your bill with Shopify. Your store doesn't freeze until your bill's due date. If your store is already frozen, and you don't want to reactivate it, then no action is required. It is effectively deactivated.


If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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