I have an order that needed to be partially refunded and did the refund before clicking fulfilled. The order is not complete and is marked as fulfilled but when you go to the orders page the order number is still highlighted in blue as if not finished. How can I unhighlight the order?
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Ash here from the Shopify team. Welcome to the Shopify Community!
I'm glad to help out with this question! When an order number is highlighted in blue, that means that it is not currently archived. This is expected behaviour when an order is partially refunded. In order to archive the order and grey out the order number on your list, head over to the Orders section of the admin and click on the order number in question. This will open the order page where you can see the order details, and manage the order. At the top of the page, you should see the options for "print", "refund", "edit", and "more actions". Click "more actions", and you should then see the option to archive the order.
We also have a great Help Center document here which goes over how to archive a fulfilled order. Feel free to bookmark that for future reference!