Fulfilling cancelled orders

Fulfilling cancelled orders

GFB1
Tourist
5 0 6

I ahve loads of cancelled orders that show up as unfulfilled. When I'm booking orders in for dispatch, we go from oldest orders first so it would be useful to sort by oldest but then all the old cancelled orders come first, because they cannot be fulfilled. Any help very much appreciated. Thank you

Replies 4 (4)

JoesIdeas
Shopify Partner
2411 223 644

Maybe you could unarchive the order, mark fulfilled, then archive it again?

 

• Creator of Order Automator [auto tag, fulfill, connect FBA, order jobs]
• Co-Creator of Product Automator [suite of features for products / collections]
• Shopify developer for 10+ years, store owner for 7 years
• Blog: Shopify Tips, Guides, and Automation Tools
GFB1
Tourist
5 0 6

I have tried this, but no luck

JoesIdeas
Shopify Partner
2411 223 644

I would outline the steps you've tried so far, and exactly where you're getting stuck. I'm sure someone here has had the same experience and can help.

 

For example, if you aren't able to fulfill the item at the assigned location, you could just change locations to a location you control, then fulfill there. 

 

I remember when I had a store, we would just unarchive, mark fulfilled, and then archive again, and it cleared it (because it was indeed fulfilled).

 

Should be a way to do it on your store too.

 

• Creator of Order Automator [auto tag, fulfill, connect FBA, order jobs]
• Co-Creator of Product Automator [suite of features for products / collections]
• Shopify developer for 10+ years, store owner for 7 years
• Blog: Shopify Tips, Guides, and Automation Tools
GFB1
Tourist
5 0 6

Thank you, maybe the lcoation thing will work. We'll try that.