Re: Fulfillment creation doesn't trigger notification email to customer

Solved

Fulfillment creation doesn't trigger notification email to customer

ironpro
Shopify Partner
24 0 4

Hi there!

We fulfill the orders using fulfillment API on the custom app we developed.

And it doesn't send the fulfillment notification email to customers.

Before we used jetti/Onport app, Shopify automatically sent the message to customers like as here.

Screenshot_3.png

But now it's not sending any email to customers like as this.

Screenshot_2.png

Developer
Accepted Solution (1)

Made4uo-Ribe
Shopify Partner
8769 2096 2570

This is an accepted solution.

Hi @ironpro 

 

You might be missing some of the codes. Please check the documentation here.  

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
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View solution in original post

Replies 3 (3)

Made4uo-Ribe
Shopify Partner
8769 2096 2570

This is an accepted solution.

Hi @ironpro 

 

You might be missing some of the codes. Please check the documentation here.  

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
Get EXPERIENCED Shopify developers at affordable rates—visit Made4Uo.com for quick quote!
Do not lost your Shopify store! Get FREE trial with ✔️ Rewind Backup: Automatic, reliable, stress-free.
Need THEME UPDATES but has custom codes? No worries, contact us for affordable price.
ironpro
Shopify Partner
24 0 4

Yes, I had to set the 'notify_customer' parameter to True when creating fulfillment via an API call.

Developer
allaroundartsy
Visitor
1 0 0

Hi! I am having the same issue. I am not a developer so I'm not familiar with working with codes. Do you have any advice? I would love for my customers to get email updates when the order if fulfilled, but for some reason, it looks like that email is not automatically getting sent out.