Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi there!
We fulfill the orders using fulfillment API on the custom app we developed.
And it doesn't send the fulfillment notification email to customers.
Before we used jetti/Onport app, Shopify automatically sent the message to customers like as here.
But now it's not sending any email to customers like as this.
Solved! Go to the solution
This is an accepted solution.
Hi @ironpro
You might be missing some of the codes. Please check the documentation here.
Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
This is an accepted solution.
Hi @ironpro
You might be missing some of the codes. Please check the documentation here.
Please don't forget to Like and Mark Solution to the post that helped you. Thanks!
Yes, I had to set the 'notify_customer' parameter to True when creating fulfillment via an API call.
Hi! I am having the same issue. I am not a developer so I'm not familiar with working with codes. Do you have any advice? I would love for my customers to get email updates when the order if fulfilled, but for some reason, it looks like that email is not automatically getting sent out.
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