Fulfillment creation doesn't trigger notification email to customer

Solved
ironpro
Shopify Partner
18 0 2

Hi there!

We fulfill the orders using fulfillment API on the custom app we developed.

And it doesn't send the fulfillment notification email to customers.

Before we used jetti/Onport app, Shopify automatically sent the message to customers like as here.

Screenshot_3.png

But now it's not sending any email to customers like as this.

Screenshot_2.png

Developer
Accepted Solution (1)
Made4uo-Ribe
Shopify Partner
4262 985 1202

This is an accepted solution.

Hi @ironpro 

 

You might be missing some of the codes. Please check the documentation here.  

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

Please don't forget to 

Like

 and 

Mark Solution 

to the post that helped you. Thanks!
Sip, savor, and support – your

Coffee Tip

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Replies 3 (3)
Made4uo-Ribe
Shopify Partner
4262 985 1202

This is an accepted solution.

Hi @ironpro 

 

You might be missing some of the codes. Please check the documentation here.  

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

Please don't forget to 

Like

 and 

Mark Solution 

to the post that helped you. Thanks!
Sip, savor, and support – your

Coffee Tip

 helps us keep coding magic.❤️❤️❤️
Need a knowledgeable developer? Come and visit us at

Made4uo.com


ironpro
Shopify Partner
18 0 2

Yes, I had to set the 'notify_customer' parameter to True when creating fulfillment via an API call.

Developer
allaroundartsy
Visitor
1 0 0

Hi! I am having the same issue. I am not a developer so I'm not familiar with working with codes. Do you have any advice? I would love for my customers to get email updates when the order if fulfilled, but for some reason, it looks like that email is not automatically getting sent out.