Fulfillment creation doesn't trigger notification email to customer

[ironpro]

Hi there!

We fulfill the orders using fulfillment API on the custom app we developed.

And it doesn't send the fulfillment notification email to customers.

Before we used jetti/Onport app, Shopify automatically sent the message to customers like as here.

 

But now it's not sending any email to customers like as this.

 

[Made4uo-Ribe · Accepted solution]

Hi @ironpro 

You might be missing some of the codes. Please check the documentation here.  

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

[ironpro]

Yes, I had to set the 'notify_customer' parameter to True when creating fulfillment via an API call.

[allaroundartsy]

Hi! I am having the same issue. I am not a developer so I'm not familiar with working with codes. Do you have any advice? I would love for my customers to get email updates when the order if fulfilled, but for some reason, it looks like that email is not automatically getting sent out.