Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi everyone,
We just received an order and when we send the fulfillment request we received the notification that our "Shipping Group is Invalid". This means that the request is constantly declined.
Can anyone help?
Kind regards
Solved! Go to the solution
This is an accepted solution.
Hi Lunalucenteskin,
Heddy from Gameball here.
It sounds like the "Shipping Group is Invalid" issue could be related to how your shipping settings are configured. This error usually pops up when there's a mismatch or error in your fulfillment or shipping profiles.
A few things to check:
Sometimes, it can also be a simple glitch in the fulfillment app or platform you’re using. Try re-sending the request after verifying these settings. Let me know if that helps!
This is an accepted solution.
Hi Lunalucenteskin,
Heddy from Gameball here.
It sounds like the "Shipping Group is Invalid" issue could be related to how your shipping settings are configured. This error usually pops up when there's a mismatch or error in your fulfillment or shipping profiles.
A few things to check:
Sometimes, it can also be a simple glitch in the fulfillment app or platform you’re using. Try re-sending the request after verifying these settings. Let me know if that helps!
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