Funds are put on hold since more than 90 days, no email received no notification nothing is there.

Funds are put on hold since more than 90 days, no email received no notification nothing is there.

ShawnKayz
Visitor
3 0 0

My funds have been on hold for over 90 days, and I have not received any notification or email from Shopify regarding this issue. I have valid tracking information for all products shipped, and everything has been delivered to the buyers. There are no chargebacks, disputes, or violations associated with my store. Despite this, my funds remain on hold. When I contacted support, I received only one response, stating that my issue would be forwarded to the team. However, no specific timeframe was provided for resolving this matter, and the case was marked as "STANDARD REVIEW." This situation seems unjust, as holding my funds without clear communication or valid reason is not acceptable. Has anyone else experienced a similar issue, and if so, how was it resolved? Any advice on how to escalate this matter effectively would be greatly appreciated.

Replies 3 (3)

SealSubs-Roan
Explorer
520 35 47

Hi @ShawnKayz !

 

Based on experience, most issues like this will take some time to be resolved. It is not ideal but, the best course of action is to keep an open communication with Shopify support team. Always make a follow-up via their live chat channel instead of ticket as it will go further on the queue.

Roan
Please let me know if it works by marking it as a solution!
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ShawnKayz
Visitor
3 0 0

I do understand but aren't they supposed to inform us? There is no email, no notification, nothing is there. When I talked to support I got a reply that it's a standard review process and it took them 90 days and still counting. 

Ellie881
Tourist
33 0 1

We are dealing with the same thing on day 11 currently. The lack of communication and same generic answers worded differently from the Support Advisors is truly disappointing.