Getting error where I can't purchase shipping labels.

fitbody
Explorer
48 0 35

 

System is saying "HS codes and country of origin are required to ship products internationally. To buy shipping labels, add them to Edit customs information"

 

Ridiculous because all shipments are within the US and I am shipping from the US!!!

Replies 14 (14)

ebburtner
Excursionist
21 0 4

I am also receiving an error when trying to print shipping labels. I get the following message: 

There’s a problem loading this page

There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our state page for updates and try again later.

 

Status page shows everything is fine. But clearly it's not!

thesheetladykri
Tourist
5 0 0

Having the same issue. Hopefully it's resolved quickly. My mail lady is on her way! 

tory
Visitor
1 0 0

ME TOO!!! WAHT IN THE WORLD

irfan14
Tourist
6 0 1

I am having the same issue - I am not shipping any products internationally! I do not see any update on the Shopify status page as of yet. Hopefully they resolve it soon. 

DakaBoriken
Tourist
5 0 7

I am also receiving this message and I do not ship internationally. The chat bot is saying everything is running normal

eClean
Visitor
1 0 0

Having same issue... only US shipping

 

DakaBoriken
Tourist
5 0 7

This is the response I just received from a chat advisor

I wanted to inform you that we are currently experiencing an issue with printing labels within our system. Our developers are actively working on resolving this matter to ensure that printing labels functions smoothly and efficiently for your convenience.  We understand the importance of this feature for your operations and are committed to addressing this issue as soon as possible. Rest assured that our team is dedicated to finding a solution promptly to resolved this issue as soon as possible.

TParks
Visitor
1 0 0

Having the same issue and only shipping to the states. Just spoke with a Shopify + Rep and he confirmed that this is still an issue as of 10:42am CST on February 21, 2024. They have no timeline on the error being fixed but said that it is urgent and being addressed by developers now. I would suggest creating a ticket through the help center so that they can update you directly when the issue is resolved.

HCMANDS
Tourist
10 0 13

In queue with support (which is a nightmare to even get to itself) to report it for our store also.

HCMANDS
Tourist
10 0 13

And why don't they update their status page with this?!?!

DakaBoriken
Tourist
5 0 7

I just refreshed my page and it's working correctly again 

DSBrower
Visitor
2 0 0

thanks for this simple solution! 

wildsoulriver
Visitor
1 0 0

So am I seems like a server wide issue

fantasticgarden
Visitor
1 0 0

This was also happening to our store but the issue seems to have resolved itself less than 10 minutes ago!