Getting errors to buy a theme using Indian credit cards

[Minchoo]

Hi all,

I am trying to set up my new store with a paid theme. However, I am unable to buy any themes as I am getting an error every time I try to buy the theme. The support team says I am receiving a "bad request error" and I should reach out to Raziorpay, but Razorpay has no contact other than FAQs for shopify interactions. Please help. 

[rajimulislamjoy]

@Minchoo 

Hi,

It sounds frustrating to deal with this issue. You can try clearing your browser’s cache or using a different browser, and make sure your payment information is correct. If possible, try a different payment method instead of Razorpay. If the issue persists, I recommend contacting Shopify Support again and informing them that you couldn't get help from Razorpay. They may be able to offer an alternative solution or escalate the issue further.