Getting USPS label refund (after package pickup, but package not mailed)

Alice14
Tourist
10 0 12

Hi guys,

Hopefully someone here has experienced this and can give some guidance.

Postman picked up a package but I later received email from customer that address was incorrect. 

Now I have to go retrieve the package and get it relabeled. 

Shopify will not let me void the label and get a refund, because it had been scanned as picked up.

Is there any way to get a refund on the unused incorrectly addressed label? 

Thanks!

 

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