Gift Card Issues

Paulina_H
Shopify Partner
2 0 0

Looks like Shopify's Gift Cards automatically send the card to the buyer's email versus the recipients, since there is no option to add the recipient's email at checkout.

Also, it appears the Gift Cards allow for discount codes to be applied at checkout. 

Is there a setting I am missing for both of these? Is it better to issue gift cards with an app?

Replies 25 (25)
Max
Shopify Staff
Shopify Staff
583 19 88

Hi, Paulina.

This is Max from the Shopify Guru Team. 

I took a look a the gift card apps available and didn't see anything that would meet the requirements you've mentioned. Have you ever considered using custom discount codes instead? This option would allow you to create individual codes with restrictions like the number of uses per customer, products or collections they apply to, value, etc. They also inherently can only be used one at a time. 

Delivering discount codes would be a different task than gift cards, but this would enable you to send them as a custom message to the recipient rather than the customer who placed the order. 

For more about the gift cards that Shopify offers check out these links:

I hope that helps you move toward a solution. If you need any more information feel free to get in touch with support directly or continue the conversation here with the forums community.

Cheers, 
Max
support@shopify.com

Max | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

rezaul
Tourist
26 0 2

Paulina,

Since you can't customize checkout to add that recipient field, perhaps you can include an optional recipient field on the giftcard product page template as a line item, that will help capture the receipient email address.

 

 

Toronto, Canada | e-commerce enthusiast | Just helping the community
Ari_Yahalom
Excursionist
52 0 6

Hi Paulina,

GiftWizard can send gift cards directly to the gift recipients via email, IM, social network or they can be printed out with a QR code and given in person. The cards are sent with a greeting card that can be chosen out of a gallery uploaded and branded by the store.

You can also place discounts and BOGOs on them

Eva_Violight
Tourist
10 0 7

Normally customers buy Gift Cards to give them to other people, it doesn't make sense at all to send the gift card to the buyer,  this is is common sense, basic function for ecommerce. I am pretty disappointed about it, why should I use a third paid app for this function?

Call them balance cards, money cards...whatever but they are not gift cards

This should be fixed by Shopify

Eva_Violight
Tourist
10 0 7

I completely agree

Don
Shopify Staff
Shopify Staff
2024 139 267

Hi all!

Don here from Shopify!

Thanks for letting us know what you'd like to see in our gift card functionality here.

I'm going to file a feature request for this for you to let our developer team know that this is something our merchants expect to see in the platform. 🙂

You can always reach out to us via our support site if there's anything else you'd like to request or just for general help and support.

Thanks again for taking the time to let us know about this.

All the best!

Regards,
Don

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

NH
Shopify Partner
14 0 5

we upgraded specifically to use the giftcards - not happy that there is not even the most basic functionalty of sending the gift to the recipient - it is illogical to send yourself a giftcard. I can only think the lack of this function is to appease the app makers that charge for the feature. Please sort this out otherwise we will downgrade....

The_Artists_BVB
Tourist
6 0 1
Totally agree!
laurenb
Tourist
4 0 3

Are there any updates as to when the ability to enter a gift card recipient will be available?

Y_Miron
Shopify Partner
12 0 6

While Shopify doesn't offer this feature, you can use GiftWizard for that. GiftWizard enables your customers to send branded gift cards and helps stores to build a full store credit and reward program.

BAMiller
Tourist
6 0 6

We upgraded to use gift cards and shouldn't have to pay for a third party app to send a gift card to someone besides the buyer. Why would a buyer buy themselves a gift card??? They would just buy what they want? This is really basic and very likely a deal breaker for us.

BAMiller
Tourist
6 0 6

AND I'm really upset that it's taken so many woman-hours to discover this flaw. I thought we must be missing some basic function, since the natural assumption of a gift card is to give it to someone else. Shopify needs to do better on this. $19.99 a month for GiftWizard doesn't cut it. 

Orders
Tourist
4 0 2

Are there any updates on this issue of including the recipient's email address instead of the buyer? There should also be an option to select a send date since most people buy gift cards for special occasions (ie birthdays, holidays, anniversaries, etc) ahead of time, but want the receiver to get the gift card on the specific date. @Don

BAMiller
Tourist
6 0 6

There has been no update on this within Shopify, and it's a pretty clunky system. As far as I have seen there is not currently a way within Shopify to add a recipient's email address or send a gift out on a certain day. Those would be great options!

Y_Miron
Shopify Partner
12 0 6
I can understand your frustration. However, there are a few apps that can
help you to solve this problem and to add advanced gift card features. Most
of the solutions are out-of-the-box. You are more than welcome to try
Rise.ai .
BAMiller
Tourist
6 0 6

We absolutely should not have to pay $20 a month on top of the paid Shopify cost to get basic, expected gift card function. It's absurd. 

circular
Excursionist
15 0 7

Hi,

 

Has anyone received a respond from Shopify yet? It really doesn't make sense that recipient's name,email and message box is not featured. I have just realized about this issue. This is gonna create a lot of confusion for my customers having to forward the gift card email to the recipient themselves.

BAMiller
Tourist
6 0 6
Nope, no official response. Really disappointing, We explained the process
very clearly on our product page, but it hasn't been a good seller and I'm
sure it's because it's not easy LIKE GIFT CARDS ARE SUPPOSED TO BE!
TungDao
Shopify Partner
257 10 35

Hi @Paulina_H 

I would not recommend any app ( because I do not know any gift card app :)) ), but for your issue, you can follow steps on this writing about Gift card

I hope it helps!

P/s: By the way, if you have any trouble with a gift card or something else such as product problems, you can visit https://avada.io/shopify/docs/products/

Best regard

Avada is an e-commerce solution provider based in the heart of Vietnam where the best developers unite. Founded in 2017 by Mageplaza, Avada is responsible to complete the mission to help 1 million online businesses grow revenues.