Looks like Shopify's Gift Cards automatically send the card to the buyer's email versus the recipients, since there is no option to add the recipient's email at checkout.
Also, it appears the Gift Cards allow for discount codes to be applied at checkout.
Is there a setting I am missing for both of these? Is it better to issue gift cards with an app?
This is Max from the Shopify Guru Team.
I took a look a the gift card apps available and didn't see anything that would meet the requirements you've mentioned. Have you ever considered using custom discount codes instead? This option would allow you to create individual codes with restrictions like the number of uses per customer, products or collections they apply to, value, etc. They also inherently can only be used one at a time.
Delivering discount codes would be a different task than gift cards, but this would enable you to send them as a custom message to the recipient rather than the customer who placed the order.
For more about the gift cards that Shopify offers check out these links:
I hope that helps you move toward a solution. If you need any more information feel free to get in touch with support directly or continue the conversation here with the forums community.
Max | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Since you can't customize checkout to add that recipient field, perhaps you can include an optional recipient field on the giftcard product page template as a line item, that will help capture the receipient email address.
GiftWizard can send gift cards directly to the gift recipients via email, IM, social network or they can be printed out with a QR code and given in person. The cards are sent with a greeting card that can be chosen out of a gallery uploaded and branded by the store.
You can also place discounts and BOGOs on them
Normally customers buy Gift Cards to give them to other people, it doesn't make sense at all to send the gift card to the buyer, this is is common sense, basic function for ecommerce. I am pretty disappointed about it, why should I use a third paid app for this function?
Call them balance cards, money cards...whatever but they are not gift cards
This should be fixed by Shopify
Don here from Shopify!
Thanks for letting us know what you'd like to see in our gift card functionality here.
I'm going to file a feature request for this for you to let our developer team know that this is something our merchants expect to see in the platform. 🙂
You can always reach out to us via our support site if there's anything else you'd like to request or just for general help and support.
Thanks again for taking the time to let us know about this.
All the best!
we upgraded specifically to use the giftcards - not happy that there is not even the most basic functionalty of sending the gift to the recipient - it is illogical to send yourself a giftcard. I can only think the lack of this function is to appease the app makers that charge for the feature. Please sort this out otherwise we will downgrade....
We upgraded to use gift cards and shouldn't have to pay for a third party app to send a gift card to someone besides the buyer. Why would a buyer buy themselves a gift card??? They would just buy what they want? This is really basic and very likely a deal breaker for us.
AND I'm really upset that it's taken so many woman-hours to discover this flaw. I thought we must be missing some basic function, since the natural assumption of a gift card is to give it to someone else. Shopify needs to do better on this. $19.99 a month for GiftWizard doesn't cut it.
Are there any updates on this issue of including the recipient's email address instead of the buyer? There should also be an option to select a send date since most people buy gift cards for special occasions (ie birthdays, holidays, anniversaries, etc) ahead of time, but want the receiver to get the gift card on the specific date. @Don
There has been no update on this within Shopify, and it's a pretty clunky system. As far as I have seen there is not currently a way within Shopify to add a recipient's email address or send a gift out on a certain day. Those would be great options!
Has anyone received a respond from Shopify yet? It really doesn't make sense that recipient's name,email and message box is not featured. I have just realized about this issue. This is gonna create a lot of confusion for my customers having to forward the gift card email to the recipient themselves.
I would not recommend any app ( because I do not know any gift card app :)) ), but for your issue, you can follow steps on this writing about Gift card
I hope it helps!
P/s: By the way, if you have any trouble with a gift card or something else such as product problems, you can visit https://avada.io/shopify/docs/products/