Gift Card Payout

[WoE]

Hi, 

A customer paid for two $100 vouchers by mistake so I refunded one

When I went to my profile to check in the gift card's history, it looks like I should have received a payout of $97, but I only received $94.

I'm assuming this is due to a $3 charge (?) per transaction? 

If that were the case, how do I pass on that charge to the customer? 

If anybody has any leads, that'd be much appreciated

Cheers, 

[Elias]

Hi, @WoE.

Thanks for reaching out and posting this question.

When refunding an order, it's important to note that some payment gateways do not return the transaction or processing fees. For example, if you're using Shopify Payments, then you can learn more about that here: Shopify Payments refunds - Transaction fees. That being said, while there isn't a way to pass the transaction or credit card processing fees onto the customers natively, you can consider using something like Magical Product Fees or UpCharge Fees Addons Surcharge to add extra fees to your customers' orders. 

If you have any other questions on this topic, then don't hesitate to let us know. 

[WoE]

Thank you for the explanation, and I see there is a charge to use apps that allow for extra charges, when it could be easily added into the checkout, if activated in the back office (it would be great if that option exist)... this is a bit frustrating.

[Blair]

Thanks for the prompt reply and sharing this feedback!

As I can completely understand the impact, I'll be sure to pass this feedback along to our Developers. We're always looking for ways to improve the platform and appreciate you bringing this to our attention. For any updates made to the platform, you can head over to the Shopify Changelog.

Please let me know if you have any other questions.