I am having an issue with the shipping costs regarding gift cards. Our stores free shipping threshold is $20.
If a customer purchases $15 worth of product as well as a $10 gift card making the order total $25 they are still being charged shipping. I've checked all the settings around gift cards and shipping and don't see how to fix this.
We are having teh same problem.
i see no one replied - did you get it sorted, or is there a good work around you can share?
No solution as such really. The only way I could find is to recreate the gift cards as physical products and then manually (or ideally programmatically) create the gift cards and send out to the customer!
Long winded and far from ideal, but seems the only way!
SAME ISSUE! A customer bought 25 dollars worth of goods and a 25 dollar gift card, then notified me that she didn't receive her free shipping even though she had spent $50 of her hard earned cash. I refunded her the shipping, of course.
Because it's not considered a sale until it's spent, it cannot count toward the total of the sale. But I feel like that's a Shopify glitch because that's all back end stuff that the customer doesn't care about.
My question to all of you:
Do you mention this glitch ahead of time on your Gift Card Product Page? If so, what do you say?