Google Merchant - Missing shipping in some countries

Google Merchant - Missing shipping in some countries

zomex
Explorer
65 1 19

Hello,

 

I am in the process of having my products listed with Google and the process is driving me slightly crazy.

 

All of my products have the following error:

 

Missing shipping in some countries

 

Screenshot 2024-03-04 at 20.26.48.png

 

I have checked a lot of previous posts on this issue but cannot come to a solution.

 

I have a very simple shipping setup in Shopify:

 

Under $50 is $10 shipping. Over $50 is free.

 

This was imported from Shopify to Google but I can see it's all wrong in Google which must be the cause of the error. No US set, all countries have the wrong settings.

 

It seems that I have to manually change this for all countries in the attached. Is there a way to apply the same to all countries?

 

Screenshot 2024-03-04 at 20.40.55.png

 

Unsure why Shopify failed to import not only the correct settings but even missing enabled countries.

 

I would greatly appreciate some feedback/assistance on this.

 

Thanks,

Jack

Web Developer - zomex.co.uk
Replies 7 (7)

zomex
Explorer
65 1 19

Perhaps my settings were wrong in Shopify? I do see how to change this via Google now but I am assuming something is wrong with my below shopify settings as the import failed.

 

Screenshot 2024-03-04 at 20.43.44.png

Web Developer - zomex.co.uk

EmmanuelFlossie
Shopify Partner
3152 231 758

Make sure to disable automatic shipping in the data feed app you are using.

 

Delete the submitted shipping rates you have in GMC.

Then setup the shipping rates manually.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
zomex
Explorer
65 1 19

Thank you for your reply.

 

I am using DSers-AliExpress Dropshipping. Is this the setting you are refering to?

 

Screenshot 2024-03-05 at 18.33.12.png

 

What does disabling it do?

Web Developer - zomex.co.uk
EmmanuelFlossie
Shopify Partner
3152 231 758

I'm talking about your Google and Youtube app.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
zomex
Explorer
65 1 19

OK thanks.


I am in the process of doing this now. Really disappointed at how bad Shopify is. I was expecting so much more based on their growth and clients. I now have to spend hours manually completing this for all countries when it should be pretty easy for Shopify to automatically add this correctly.

Web Developer - zomex.co.uk

Erin
Shopify Staff
1054 135 171

Hi, @zomex. I appreciate you sharing all of this context and I'm happy to share some information to help you out. For clarity, which app are you currently using? Is it the Google & YouTube app here

 

If you are using the Google & Youtube app I shared you can automatically import the shipping settings you set up in Shopify by clicking the Automatically import shipping settings option in the Manage shipping settings pop up module when you set up the app. The availability of this option depends on your country, as well as the conditions listed below. You can learn more in this guide from Google.

 

Conditions to allow the automatic import of shipping rates:

  • Shipping rates are not coming from a third party app
  • Shipping rates are found in the general shipping profile (Custom shipping profiles are not supported)
  • You have no more than 20 rates for the target country
  • If using Shopify Shipping, the carrier and service must be supported by Google.

If you don't meet these conditions you would need to set this up manually by following the steps in this guide from Google. If you believe you meet the requirements to allow for the automatic import of your shipping rates, and it isn't working as expected, please reach out to our support team through the Help Center here so we can look into this with you. 

Erin | Shopify 
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zomex
Explorer
65 1 19

Hello @Erin 

 

Thanks for your reply.

 

To confirm I was using the Google & Youtube app and did use the import shipping settings option. It did import settings but they did not match what I had set in Shopify. So the import failed.

 

In the end I had to delete all of the imports made by Shopify and manually setup my shipping rates within the Google Merchant account.

 

Thanks.

Web Developer - zomex.co.uk