You can also try to use another device, such as your mobile or a tablet
You can also check yourabandoned checkouts, to see if the order attempt appears there. If it does, oftentimes an error message can be seen within the order, which should explain and clarify the issue further. You can follow the instructions below to check this on your end:
On your Shopify admin, go toOrders > Abandoned checkouts
Select your order, then scroll down to the order's History section and click on the line items to expand more information
Check for an error code in regards to the failed order attempt
If you've located an error code but aren't sure of what it means, you can reach out to our live support team who can help clarify. We aren't able to do this via the Community Forums at this stage, but you can reach out to our support teamvia our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.
If you don't see the order attempt in your abandoned checkouts list, for further troubleshooting you can also follow the instructions above to contact our live support team, so that we can investigate the issue in more detail from our end.
Kimi | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog