Help! Domestic and international shipping issue

[JenaSunn]

Hi, I'm testing my checkout payment but this message "This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again." always appears when I do checkout testing Metro Manila.  What could be the problem?

I'm shipping domestic (Philippines - Metro Manila & Provincial) and international (AU, NZ, USA & Canada), here's my shipping set-up.

I hope someone could help me. Thanks.

[Kimi · Accepted solution]

Hi @JenaSunn.

I went through some troubleshooting steps in regards to a similar shipping rate issue on this Forum thread. You can go through the steps I listed on that thread to see if that will resolve your issue.

You can also double check your products on cart and ensure that they've been marked as a physical product within the product page on your store's Shopify admin, so that they are eligible for shipping. Check out the Shipping section of this help guide for more information on this.

Additionally, if you have access to Shopify Markets on your store, you can navigate to Settings > Markets to check if all of the regions you sell to has been activated as a Market. If a region isn't currently active, you can click Manage > Activate market for the market that wish to activate.

Let me know how you go with the information above!

In the meantime, what other aspects of your store are you currently setting up?

[JenaSunn]

Hi Kimi, thanks so much for helping out.  I did check all factors for my products to be eligible for shipping. Thanks for these links.