Help help help with payment update

New Member
5 0 0

For almost a year I’ve reached out for help with this issue but haven’t gotten resolved. I’ve tried changing my payment info but it asks for old account info which I don’t have being that the account is closed. Help me to find the old numbers so I can enter my new bank account info. 

Reply 1 (1)

Shopify Staff
2398 454 404

Hey @Epiphany.


Thanks for reaching out. 


I appreciate the context that you have provided us as that is very helpful. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, you will need to reach out to our live support about this to allow us to advise the next steps. You can get in touch with a Support Advisor by navigating to our Help Center.


When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with our live support accordingly. 


Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
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