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Help!! I think something is wrong on my store

Magicmind
Visitor
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Hi everyone I would really appreciate some help.

 so I decided I wanted try opening a drop shipping store, its all set up, however I'm not getting the money from my orders, today a customer used PayPal .. which I had not set up properly yet.

when I did set up PayPal  I check to see the funds from the sale and they where pending, little later I got an email from PayPal that  saying that my account features have been deactivated and the may hold the funds for a 120 days. they said the nature of my business had changed !!!! I'm just selling t-shirts and bomber jackets. 

 

I'm so frustrated I just don't under stand what has happen I also have another sale where the payout has been pending since November. can anyone help me understand what could be wrong with my website product etc and how could resolve this. 

 

some much time and money has gone in to my store an I really hope its not all for nothing. 

Accepted Solution (1)

Maz
Shopify Staff
1230 130 184

This is an accepted solution.

Hi, @Magicmind!

 

Thanks for reaching out about your concern.

 

It can definetly be frustrating and confusing when this happens to your account. PayPal may impose a hold or restrict your account activity if they require additional information regarding a transaction, your business, or your account activity. Some of the reasons for this request include:

 

  1. New Seller Status: As a first-time seller, it takes time to establish a track record of positive buyer-seller transactions. However, you can overcome this status by verifying your identity and generating a history of successful selling activity.

  2. Inactivity Period: If you haven't engaged in selling for an extended period, it will also take time to rebuild a positive history of buyer-seller transactions.

  3. Customer Disputes: When multiple customers initiate refunds, disputes, or chargebacks, it can affect the availability of your funds. The most effective way to address this issue is by directly resolving disputes and chargebacks with your customers. Occasionally, customers may request a refund, dispute, or chargeback due to unauthorized account usage.

  4. Unusual Selling Patterns: Uncommon account activity encompasses sudden increases in sales volume or changes in your average selling price, business platform, or the type of items you sell.

  5. Higher-Risk Items: Selling items with a higher risk factor, such as tickets, gift cards, consumer electronics, computers, or travel packages, may also prompt additional scrutiny.

The best and easiest way to learn how to resolve this would be to contact PayPal support directly for more information on why the hold has been placed on your account. Please find their contact details at this page.

 

You can also check out more information at this link which is on PayPal's website about the hold's process.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Maz
Shopify Staff
1230 130 184

This is an accepted solution.

Hi, @Magicmind!

 

Thanks for reaching out about your concern.

 

It can definetly be frustrating and confusing when this happens to your account. PayPal may impose a hold or restrict your account activity if they require additional information regarding a transaction, your business, or your account activity. Some of the reasons for this request include:

 

  1. New Seller Status: As a first-time seller, it takes time to establish a track record of positive buyer-seller transactions. However, you can overcome this status by verifying your identity and generating a history of successful selling activity.

  2. Inactivity Period: If you haven't engaged in selling for an extended period, it will also take time to rebuild a positive history of buyer-seller transactions.

  3. Customer Disputes: When multiple customers initiate refunds, disputes, or chargebacks, it can affect the availability of your funds. The most effective way to address this issue is by directly resolving disputes and chargebacks with your customers. Occasionally, customers may request a refund, dispute, or chargeback due to unauthorized account usage.

  4. Unusual Selling Patterns: Uncommon account activity encompasses sudden increases in sales volume or changes in your average selling price, business platform, or the type of items you sell.

  5. Higher-Risk Items: Selling items with a higher risk factor, such as tickets, gift cards, consumer electronics, computers, or travel packages, may also prompt additional scrutiny.

The best and easiest way to learn how to resolve this would be to contact PayPal support directly for more information on why the hold has been placed on your account. Please find their contact details at this page.

 

You can also check out more information at this link which is on PayPal's website about the hold's process.

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog