It sounds like you've had a frustrating experience, I can empathize and understand where you're coming from.
We don't provide account-specific support via the Community Forums at this time, so we aren't able to access your support ticket. In saying this, are you able to provide us with more context about the support ticket? For example, was your ticket escalated to a specialist team?
I'd like to assure you that our team intends to support merchants and reply with any updates as quickly as we can. At times, this may take a bit longer than expected to ensure that proper steps are being taken, in order to best address the situation for our merchants.
As mentioned however, because we cannot authenticate from our Community Forums, if you'd like to check how your ticket is progressing you can also reach out to our Support Team byvisiting our Help Centre here, and login to your account to create a support request. From there, our internal Support Advisor team are able to look into your ticket and if needed, reach out to the necessary team to check for any available updates.
Kimi | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog