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Help!!!! Question about ID

30 0 4

I have until tonight to confirm my identity for Shopify payments and I just recently got my driver's license so I only have the temporary paper copy. Can I use this to show proof of ID? It's still legit but just not the hard copy.

Also, what happens if I go past the time limit for showing proof of ID? Is my ability to use Shopify payments permanently revoked?

Reply 1 (1)
Shopify Staff
Shopify Staff
1531 218 188

Hi @goldengooseeeee,


Thank you for reaching out to the Community! I'm happy to provide some assistance with your Shopify Payments, to ensure this gets resolved. 


When it comes to account specific inquiries like this one, we encourage you to contact us directly. As we don't have access to any account information through the Community, it will allow for our advisor team to take a closer look into the verification process and ensure it can be successfully completed.


To contact us, you can:


  • Head over to our Support Page.
  • Log into your shop.
  • Select the topic 'Starting a store'.
  • Scroll to the bottom of the page to view all available support options.


Please let me know if you have any other concerns. 

Blair | Shopify 
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