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HELP - Refunding customers carriage

gazzzzzer
Tourist
9 0 1

Hi All

 

Pretty new to shopify and the forums....

 

We currently use Sage as our payment gateway. If I need to to refund a customer, I need to click on 'restock' see below, it allows me to refund the goods but not the carriage charge the customer has paid? it means i have to go into sage to do the refund. Problem them it's not Shopify and doesnt get through to Xero and nothing matches up. Anyone know how i can do the refund including the shipping?

gazzzzzer_0-1597840064043.png

 

Reply 1 (1)
gazzzzzer
Tourist
9 0 1

any ideas? Shopify say its Sage's fault, Sage say its Shopifys problem 😞