HELP! Shopify is doubling my shipping

LMLC
New Member
1 0 1

I am unsure how this is happening. I am completely new to the shopify world. I just opened my store and had my first order and was thrown off my shipping. My domestic rate is $14.99. She ordered 4 items. and her shipping as $29.98? Exactly double of my rate. How is this happening? I have no conditions on my rates as they are flat rates no matter what. I then went to my website incognito and tried placing an order normally..and sure enough at shipping it was $29.98. Why is it not using my $14.99 rate i made in the shipping profile?
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Replies 62 (62)
Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @LMLC.

 

Tira here, from Shopify!

 

I would love to help you out with your question on why shipping was doubled for your customer at checkout. Could you please provide the following so I can look at this together with you?:

 

- Your myshopify.com URL

- The links to the items on your storefront that your customer checked out

- How many shipping profiles you've set up and their rates

 

Once I have this information from you, I can take a look at your store and assist you further.

 

I look forward to hearing from you!

Tira | Social Care @ Shopify 
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DaviAreias
Shopify Partner
12 0 0

The same thing is happening to me

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @DaviAreias.

 

Tira here, from Shopify Support.

 

I would be happy to look into why your shipping is also doubling at checkout. Please reply to this thread with the information I listed in my post above. Once I have this information, I can look into this for you further and provide you with some resources/guidance.

 

I look forward to hearing from you!  

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PrettySpirits
New Member
1 0 0

The same is happening with our shop. Please Help!

 

1) pretty-spirits.myshopify.com

2) 2 shipping profiles : Drop shipper no international and drop shipping global

3) Drop shipper no international rates are 4.80 below $50 and free above $51

4) Drop shipping global rates are: US 4.80 below $50 and free above $51 / Other US is $22 flat rate/ Rest of the world $13 under $50 and $8 over $51

LoneDesignClub
New Member
2 0 0

Same happened to me only for two selected products.

 

 

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @PrettySpirits and @LoneDesignClub.

 

Tira here, from Shopify.

 

Thank you for providing your store and shipping profile details. I'm happy to shed some light on the reason your shipping rates may be multiplying at checkout.

 

It looks like you have items that are in different locations. Is that right? 

 

I want you to know that seeing a multiplied shipping rate at checkout is expected behaviour if the shipping profiles and products added to the cart match the above conditions and also have the same names and same rates. 

When this happens, the rates consolidate and this doubles the cost of shipping at checkout. If the items are fulfilled from the same location, and contained in different profiles, this will also add together the rates from each profile. Check out our help doc that explains how rates are combined at checkout, with examples for products in different profiles and when one location can fulfill an order, here: Shipping Profiles - Combined rates.

 

I understand that this may not be ideal and I am happy to provide assistance on a solution based on what you're looking to do. 

Would you like to price your shipping based on the cart cost, or the cart weight? 

Tira | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Merje_Shaw
Tourist
7 0 6

This is also happening to me because my items are shipped from different locations. Why did this change? I've been running the shop for a while and was always able to just charge shipping once.

 

More importantly - please provide instructions on making sure it only applies shipping once.

Tira
Shopify Staff (Retired)
Shopify Staff (Retired)
1260 90 212

Hi, @Merje_Shaw.

 

Tira here, from Shopify.

 

I'm happy to help. If you're using Shipping Profiles and have activated multi-origin shipping (where you can ship from more than one location), the rates will be added together at checkout. 

 

If you would like to have a flat rate on shipping, you'll need to change to single-origin shipping. You're correct that we used to have shipping rates at checkout that did not combine rates. Single-origin shipping is when shipping rates are based on one shipping origin address, which would be exactly the way they were before Shipping Profiles were introduced with multi-origin shipping. 

 

If you've opted for multi-origin shipping (check out our help doc here for the steps: Activate multi-origin shipping), you won't be able to reverse this from the Shopify admin. I understand that this is important to your business, so I would like to take a look at your store to see what options are available. 

 

To make it easier for you, I've sent an email to the email address listed in your profile. Could you please check your inbox? 

Once I have a reply from you, I can take a look. 

 

I look forward to hearing from you. 

Tira | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AaronPodell
New Member
1 0 0

Hello, I have two sites, it seems like sometimes it charges tax, sometimes no shipping, no tax and I think if they choose Paypal or Amazon right when it pops up it does not add shipping.  Is there a workaround on this or settings?  Thanks 

MatchBack.org

TheManSpotUSA.com

SharonReeds
Shopify Partner
197 6 63

For all of the merchants facing the doubling issue, please keep in mind that locations are only helpful if you have multiple locations that sell the same inventory. I.e., Store A sells has the same inventory as Store B, and you ship from the closet location or whatever has all of the items in stock. If multiple locations need to be used to fulfill an order, Shopify assumes you want to charge for each shipment (since you are doubling your shipping cost by making 2 shipments to the customer). 

If you're using locations for multiple dropshippers and therefore need to charge different shipping costs based on how your vendor charges you, locations will cause issues with this. You should create a separate shipping profile for each of your vendors. Keep in mind that shipping rules (i.e. weight or price tiers) don't work with profiles since Shopify uses the cart weight or total, not the profile weight or total if there are any rule sets assigned. Only flat rates will blend (combine into one final shipping cost) properly using Profiles. If your vendors charge for shipping with any rules/tiers, you can use an app like the one we built, Intuitive Shipping, to calculate the right shipping cost at checkout. 

 

@AaronPodell, quick checkout options like Paypal express can sometimes cause rating issues at checkout. It's hit or miss, unfortunately. Regarding taxes, this would likely be something in the tax settings in your store. 

-Sharon 

Co-Founder / CEO @ Intuitive Shipping
Execute a strategic approach to shipping | Intuitive Shipping | Smart Boxing | Automate Shipping Profiles
Thumbscrews
New Member
1 0 7

I really don't understand why Shopify wants to make this so confusing. I want to set up flat rate shipping for my store, based on cart total, regardless where the product comes from. However, there does not seem to be a way to do this utilizing multiple POD/drop-shippers? What the hell? None of the solutions listed here actually answer this simple need.

 

If I set the same flat rates in the General Settings, as well as for the two (in this case) POD suppliers...the customer will ALWAYS  be charged double. If no rates are added for the POD suppliers then the customer cannot purchase them at all!!! Ridiculous!

 

Has anyone an actual solution?

Merje_Shaw1
Excursionist
12 0 18

Still no solution for my Shopify store and the support team is infantilising me further by assuming I use it for dropshipping. I have some things in the warehouse (dry stock) and some in my home (live houseplants). I cannot keep the plants at the warehouse, they would die. People often order a pot and a plant together. I have calculated my shipping costs based on this. It is infuriating that they are assuming we are incapable of basic maths. I am sure this wasn't an issue when I last had my shop open so definitely not in July 2019. I don't have huge amounts of margin to play with and this seems like a very insane thing to add another cost for in teh shape of a paid app.

Merje_Shaw1
Excursionist
12 0 18

@Tira wrote:

Hi, @Merje_Shaw.

 

Tira here, from Shopify.

 

I'm happy to help. If you're using Shipping Profiles and have activated multi-origin shipping (where you can ship from more than one location), the rates will be added together at checkout. 

 

If you would like to have a flat rate on shipping, you'll need to change to single-origin shipping. You're correct that we used to have shipping rates at checkout that did not combine rates. Single-origin shipping is when shipping rates are based on one shipping origin address, which would be exactly the way they were before Shipping Profiles were introduced with multi-origin shipping. 

 

If you've opted for multi-origin shipping (check out our help doc here for the steps: Activate multi-origin shipping), you won't be able to reverse this from the Shopify admin. I understand that this is important to your business, so I would like to take a look at your store to see what options are available. 

 

To make it easier for you, I've sent an email to the email address listed in your profile. Could you please check your inbox? 

Once I have a reply from you, I can take a look. 

 

I look forward to hearing from you. 


I'm pretty sure you are right in that it's the multi-origin shipping that has caused the issue. I am getting nowhere with the ticket you opened as it was not opened with the shop email and no matter how many times I respond with the shop email, no-one will agree to discuss the actual issue with me. As you say it is impossible to reverse the multi-origin shipping, what can I do? This seems like an unnecessarily risky feature to implement if there is no way to reverse it. I'd hope that the product manager in charge of this is reviewing the approach.

Merje_Shaw1
Excursionist
12 0 18

After multiple calls and emails back and forth, I am getting nowhere. There is no way to add a notice to checkout to let customers know I'd refund any double costs. This is getting quite silly and makes me really worry about growing my store on this platform. Please help.

PParsley
Excursionist
17 0 8

I'm shipping from 2 different drop shippers, but want to charge a flat shipping rate on my store. If I only have one origin shipping, clients can't order anything from the other drop shipper.  IF I have two-origin shipping, Shopify doubles my flat rate. IS there a fix for this? Can I get help?

 

lantern
New Member
2 0 6

I have the same issue. Has anyone managed to resolve it? It's crazy that we can't go back to a flat rate shipping for all locations and especially the apps!

Ivy16
Tourist
3 0 7

Having the same issue! The fact that this is so complicated is absurd. I just want to charge one shipping price!

Teamcolin
New Member
1 0 3

Same issue here.

At the moment, I am refunding people half the Shipping fee on a regular basis. Not ideal.