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help with PayPal express payments from customers

help with PayPal express payments from customers

GeslianExpress
Tourist
5 0 1

So i have just got my first order so happy about, then i have gone to see how the money works and goes into my account, i noticed i didn't have my PayPal linked up because i thought all transactions went through my bank and nothing else, anyways it saying i needed to link a PayPal to it which i had a problem with but ended up doing it, but now im clueless the payment is not pending and says its paid but when i look in my transactions it's not there..  nor is it in my PayPal account, i have waited awhile and very annoyed why i have to set up PayPal that have problems with this... i have basically lost sight of my own money in sale and don't know what's happened to it?

Reply 1 (1)

Ivy
Shopify Staff
1033 82 138

Hi there, @GeslianExpress.

When you set up your Shopify store, Shopify creates a PayPal Express Checkout account using the email address you use to sign into your store. If you already have a PayPal account with that email address, then you receive payments from orders made with PayPal right away. If you want to issue refunds or manually capture payments, then you need to finish setting up your PayPal account. To use PayPal on your store, you should upgrade your personal account to a business account. Most functions and tools provided by PayPal for business owners are only available when using a business account. If you don't have a PayPal business account with the email address you use to sign into your store, then you can add your email address to an existing PayPal account or sign up for a new PayPal business account with the same email address you use to sign into your store.

Please do let me know if you managed to find the payouts by tracing the email used as your Shopify account owner login - thanks! 

Ivy | Social Care @ Shopify


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