Help

[Yonijay191]

It’s been two weeks since my payment has been paused my customers are complaining I just opened a new store and you guys still are saying the same thing! HELP ASAP! PLEASE TSKE MY PAYOUTS OFF OF PAUSE! 

[Bundler-Manuel]

Hello @Yonijay191  so sorry about your current dilemma have you been able to get in contact with both the Shopify support team as well as your payment service providers yet?

[Yonijay191]

Hello, no I haven’t gotten anyt help! I have over 52 orders and you guys keep telling me the same thing! I opened my store on purpose on Black Friday and I told my clients ahead of time so they knew we were having a sale! You guys have sent me my bank card and everything and you guys as in Shopify payments have my account on hold and don’t even know why it’s on hold! I am very very annoyed! People will start asking for refunds if items are not sent! I just spoke with another “chat” with Shopify and you guys are saying you put a hold on my account due to fulfillment issues but HOW CAN I SEND ANYTHING WITH 0 MONEY?!??? I am a BROKE college student and small business owner! I have the items I just can’t ship 52 orders with 0 MONEY!!!! I even got our business debt card with you guys im about to cry! This is so freaking irritating! 

[Yonijay191]

You guys paused the payout before the date for it even be payed out! You also froze the orders ON BLACK FRIDAY AS I AM RECEIVING THEM!