Accepting credit cards, warehouses, and shipping and fulfilling orders
I just recieved an order that Shopify flagged as High Risk. According to the Fraud Analysis Indicators, it says that:
The order was for two POD shirts, same color, same design, two different sizes (S, and M). This customer also ordered the same product a month ago in a different size (XS). Same shipping address. Same email. Paid w/ CC.
The customer subscribed to my mailing list from my Klaviyo pop-up on my Shopify site.
I've looked up the customer on Facebook. She appears to be a 65 year-old female, dog lover (my target market). Her account dates back to 2011.
How do I go about Verifying the transaction. Why does this look high risk? Is it because 2 of the same shirts were ordered in two different sizes?
Please inform and advise. Thank you,
Tommy
I would contact the customer, this is what we used to do when I ran a store. You can usually get a read on that. If they're non respondent or combative or have strange answers, we just cancel the order. If they give a legit reason, they we would let it go through (depending on other factors, but in general we could tell from the conversation).
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