High risk order - should I fulfill?

[Tahliajv]

 

We have had an order come through last night that I am a little unsure what to do with, the order was for $334 and has the following indications (attached).

Ive canceled a couple previously for having incorrect information etc but this is just an odd one as it just says information unavailable….

thoughts?

[JoesIdeas]

The most common response is to contact the customer to investigate the order, or just cancel it and let them know why, saying your automated system picked up a potential fraud risk.

Here's a full guide on the topic + some analysis I've done: How to Deal with Fraudulent Orders and Minimize Chargebacks on Shopify