High risk order - should I fulfill?

Tahliajv
Visitor
1 0 0

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We have had an order come through last night that I am a little unsure what to do with, the order was for $334 and has the following indications (attached).

 

Ive canceled a couple previously for having incorrect information etc but this is just an odd one as it just says information unavailable….

 

thoughts?

Reply 1 (1)

JoesIdeas
Shopify Expert
2284 208 609

The most common response is to contact the customer to investigate the order, or just cancel it and let them know why, saying your automated system picked up a potential fraud risk.

 

Here's a full guide on the topic + some analysis I've done: How to Deal with Fraudulent Orders and Minimize Chargebacks on Shopify

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Figure Out Why You're Not Getting Sales