How can I activate Shipmondo integration before my trial period ends?

[moreencph]

Hi Shopify

We are interested in getting the link between Shipmondo and Shopify activated. This requires that we shift from monthly to yearly subscribtion which I have done. The problem is that we are on a test trial period ending in mid July which means that we can't get the integration working until July. Can you change that so it works from now? Because we want to launch the new shop ASAP and interested in getting the Shipmondo to work from the beginning.

BR

Owner and partner in Mo Reen CPH

Kirstine Mogensen

[Imogen]

Hey there, @moreencph. Thanks for taking the time to connect with us here in the Shopify Community, it's good to meet you!

I have a few questions for you so I can get some more information about the situation. This info will help be determine the next best steps for you here:

• You mention 'test trial' in your post. Are you referring to a free trial for your store?
• Did Shipmondo tell you about needing to be off of 'test trial' mode for their app to work?
• You mention that you're on a 'test trial' until mid-July. I'm unaware of any Shopify promotions that are ongoing that provide that much free trial time. Can you tell me more about this 'Test Trial'?

Please, get back to me when you can with the requested information. I'll keep my eyes peeled for your reply.

[moreencph]

Hi Imogen,

As far as I can see our yearly subscription starts in July. Could you move that date forward…actually as forward as today or tomorrow. The reason is that the yearly subscription gives me the possibility to connect the Shipmondo app and make the delivery work.

Is that possible?

BR

KIrstine


Re: From monthly to yearly subscribtion<>



Hey there, @moreencph<>. Thanks for taking the time to connect with us here in the Shopify Community, it's good to meet you!



I have a few questions for you so I can get some more information about the situation. This info will help be determine the next best steps for you here:


You mention 'test trial' in your post. Are you referring to a free trial for your store? Did Shipmondo tell you about needing to be off of 'test trial' mode for their app to work? You mention that you're on a 'test trial' until mid-July. I'm unaware of any Shopify promotions that are ongoing that provide that much free trial time. Can you tell me more about this 'Test Trial'?

Please, get back to me when you can with the requested information. I'll keep my eyes peeled for your reply.

Reply | Accept as Solution<> | Like<>

[Imogen]

Hey again, @moreencph. Thanks for following up with me.

Just to set some expectations here, we're unable to authenticate users and accounts here in the Shopify Community Forums. This means that I'm unable to take any actions in relation to your account, so I personally can't adjust and trial time.

However, you can reach out to our authenticated support team, and they can look into adjusting things for you. You can use this link to connect with them. Once you connect with them, they can dig into this integration a bit with you, make sure your account is set up as needed to make sure the integration works, and then investigate this situation regarding your 'test trial.'

Let me know if you have any additional questions!