How can I authenticate my Shopify Payments?

[alekseikorol]

I would be grateful if anyone from the shopify team could help me authenticate my Shopify Payments because when I try to connect my Shopify Payments, I have the message below:

Could not activate Shopify Payments

• Name has already been taken
• you must disable Shopify Payments to use this

Thanks,

Aleksei K

[AvadaCommerce]

Hi @alekseikorol 

Reach out to the support team directly and ask them to check if there are any problems in the setting process via a live chat or email seems to be the optimum option for you now: Contact Support.

[Don]

Hi there @alekseikorol!

Thanks for reaching out here in the Shopify Community to share your query.

Could you confirm for me whether you had changed your business address/location to a different country in settings > store at any point?

If so and you're seeing this notification as a result, you would indeed need to reach out for account support as @AvadaCommerce indicated in this instance!

You can access your support contact options via the Help Centre page here.

There we can check this out further with you and work with our escalated teams to get this resolved.