How can I cancel a test order on my e-commerce site?

[ce7351]

I did a test order, followed everything on the video but I cannot cancel the test order.  What would happen if it cannot be cancelled?  What action can I take or just ignore the since its all false test order info anyways?

Thanks

[Emily]

Hi, @ce7351.

Thank you for reaching out! 

You should be able to cancel or archive the order. When you click more actions on the order page, do you get a drop-down menu? If not, can you scroll to the bottom of the order details and click delete order? Please let me know if this works for you!

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[ce7351]

Hi Emily,

I can put it on archive but cancel is not in the drop down list.  But I can delete the order if that the same.

[Emily]

Hi, @ce7351.

Thank you for your reply! 

Yes, you can archive and delete your order. Do you do your own fulfillment, or do you have a system to automatically send your orders to a fulfillment center? 

Talk soon,