How can I cancel my Shopify subscription if I can't pay?

Ripelen
Visitor
1 0 0

Hello, I have billing on my Shopify I swear I canceled it last month but it seems it didn't but as of right now I cannot pay it. How do I cancel my subscription. I can't pay it now or later.

Reply 1 (1)

Victoria
Shopify Staff
2145 150 251

Hi, @Ripelen.

 

Welcome to the Shopify Community.

 

I understand you'd like to cancel your store however, you mentioned that you have an outstanding bill. 

 

I would like to advise that any outstanding balance that you might have on your account (like transaction fees, shipping label charges, or app subscriptions) will be charged during cancelation. If you have no outstanding charges against your account, then you won't receive a final invoice.

 

If you're unable to pay the outstanding balance and would like to cancel your subscription and deactivate your store, I recommend getting in touch with our team via the Shopify Help Center.

 

Prior to closing your store, I encourage you to review some considerations for how to prevent potential issues regarding closing your store.

 

I hope this helps!

Victoria | Shopify 
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