How can I change my legal name on Shopify for identity verification?

[Risktakerss]

 

 

Im trying to verify my identity but my Legal name on Shopify is set as my business name so the information won’t line up, how can I edit this to where I can put my actual information and be able to submit my documentation to verify my identity?

[Summer · Accepted solution]

Hey, @Risktakerss! Welcome to Shopify Community!

There's no place to update the Shopify Payments account information in the admin, so we need to assist you to do this. In order for us to do so, we need to access your account. We’re not able to provide account-specific support via the Shopify Community at this time but we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Risktakerss]

This is my 3rd time trying the help center the help center doesn’t provide
the information I need to fix this issue it’s a very simple fix if it’s
possible but its very important because I can’t sell any of my products if

[Summer]

@Risktakerss As mentioned in my previous reply, you'll find the options for support (callback, live chat or email) when you select the topic of concern. Since this concern isn't explained in our help docs, you may disregard them and proceed to create a support ticket and speak with our support team which is the next best step in this case. Feel free to watch this video to find the options for support when you visit the support page (please note I select "I do not have an account" for illustration purposes, but you'll need to log into your account for this matter).