How can I change the account name to fix payment issues on my website?

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I wanted to reach out because in my website when your ready to checkout it says this store can’t accept payments right now and I figured it was something to do with my age so I wanted to ask, how can I remove my name from the account and add my moms name so I could add her drivers license and verify my identity so it can let my website accept payments?

Reply 1 (1)

Shopify Staff
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Hi @meloli2005,


Thank you for reaching out to the Community! I'm happy to provide some assistance with your Shopify Payments, to ensure this gets resolved. 


For account-specific inquiries like this one, I'd encourage you to connect with us directlyAs we don't have access to any account information through the Community, it will allow for our advisor team to take a closer look and ensure that information is updated as quickly as possible.


To connect with us, you can: 


  • Head over to our Contact Page.
  • Log into your shop.
  • Enter Contact Support into the chat box.
  • Select Chat with a Support Advisor. 


Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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