How can I change the date of birth on my account?

robertburns
Visitor
1 0 0

Hello everybody!

Recently I had to switch the ownership of my account over to the name of another family member. I am now trying to set up the verification of the account again but I won't let me switch the date of birth that I had originally entered on my account. Does anyone know how to switch this over.

Replies 2 (2)

Nia
Shopify Staff (Retired)
537 38 78

Hi, !

 

Thank you for reaching out here! If you are changing ownership of the account including details such as the Date of Birth, this will need to be done through our Merchant Verification team. You will need to reach out to our live Support team, who will be able to authenticate and escalate your query through to the appropriate team for action.

Please reach out if you have any issues trying to access our chat or callbacks support lines!

Nia | Social Care @ Shopify 
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DenetA
Visitor
1 0 0

Hi ,Good afternoon, I need to change my date of birth in order to configure store payments. Who should I write to? or direct me?