How can I change the payment account name on my son's transferred store?

[Mickycurran]

Hi,

My son has just transferred the ownership of his Shopify Store to me and I need to verify my payment account. When I go to verify my son's name comes up. How do I change this so I can upload my verification document?

[Summer · Accepted solution]

Hey, @Mickycurran! Welcome to Shopify Community!

We’ll need to access your account in order to assist you with updating the Shopify Payments account information in your store. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Greta]

Hi, @Mickycurran!

Thanks for reaching out. To change the information associated with the Shopify Payments account on your store, you'll need to contact our live support team. To do so, follow these steps:

1. Head over to the Help Center.
2. Enter the details of your question into the chat assistant.
3. Wait for the chat assistant's response and click I still need help.
4. Follow the prompts to be connected with a Support Advisor. 

From there we can assist you with updating this information. Please let me know if you have any other questions about this!