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How can I contact customer support for a refund?

Shadman1
Visitor
1 0 1

What is your support number, email 

Accepted Solution (1)

Maz
Shopify Staff
1205 129 184

This is an accepted solution.

Hey, @Shadman1!

 

Thanks for getting in touch with us here.

 

To request a refund, you can contact our support team directly and explain your situation by creating a support request. They may be able to assist you with a refund and provide any additional information you may need, however please note as per our Terms of Service, section 5, point 10. Shopify does not offer refunds, so this is not guaranteed.

 

We currently do not have a support number or email to provide however you can create a support request at this link here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Is there any particular reason as to why you wish to no longer continue with your store?

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Maz
Shopify Staff
1205 129 184

This is an accepted solution.

Hey, @Shadman1!

 

Thanks for getting in touch with us here.

 

To request a refund, you can contact our support team directly and explain your situation by creating a support request. They may be able to assist you with a refund and provide any additional information you may need, however please note as per our Terms of Service, section 5, point 10. Shopify does not offer refunds, so this is not guaranteed.

 

We currently do not have a support number or email to provide however you can create a support request at this link here. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Thanks so much! 

Is there any particular reason as to why you wish to no longer continue with your store?

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

DH4
Visitor
1 0 0

I need to get a refund, I have an account inactive for over 8 months I’ve been charged on.

Maz
Shopify Staff
1205 129 184

Hey, @DH4!

 

Thanks for reaching out on this thread.

 

In order to discuss a refund you would need to create a support request here. Our support team can look at your request in further detail then!

 

Thanks!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog