How can I correct a wrong birthdate I accidentally entered?

Wadani
Visitor
3 0 0

I accidentally put a wrong Birthdate how can I change it

Replies 4 (4)

Ivy
Shopify Staff
1033 82 132

Hi there, @Wadani.

For this, it would be best to reach out to live support to edit the DOB for the account owner. 

Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Try selecting the options "account" then "logging in" then scroll down - here you'll see the live chat option. Thanks!

Ivy | Social Care @ Shopify


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Wadani
Visitor
3 0 0
Still I didn’t get the help I needed please help me those topics I didn’t
get it from what I needed
Wadani
Visitor
3 0 0

the topics that you are talking about there is no such think about changing age please don’t send me this again if you cannot help me 

Ivy
Shopify Staff
1033 82 132

Hi, @Wadani.

You need to access live support via our help center here. Try asking the virtual Help Center assistant "I need live support" and it will then direct you to the live support chat. Thank you. 

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog