How can I correct an incorrect SSN in my payment process setup?

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I have been working on a website for a while now and finally got into the last few things to set up, i attempted to finish setting up my payements and at the last step It says my SSN number is different than that which i had entered before on their files. Is there any way to edit that? I am setting up the shopify account balance to receive them and it seems i cant go back and edit it or go into anything else as i cannot find the ssn number i had previously entered.


Thank you

Reply 1 (1)

Shopify Staff
2061 225 327

Hey @AutomotiveEnthu,


Welcome to the Shopify Community!


Had you previously provided a different SSN number in the Shopify Payments settings? As once the information is provided, it is not possible to edit the details of your Shopify Payments account. If there is a need to change these details, requests should be escalated to our support team here at this link and must come from the account owner on file.


You can also check out this page here which walks through the documents and requirements for Shopify Payments.


Aside from this, how is everything else going? Are you just starting out? If so, we have a great checklist that can help with getting set up and ready to sell - click here! 

Moira | Social Care @ Shopify
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