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How can I correct my account's date of birth?

How can I correct my account's date of birth?

styxfashion
Visitor
2 0 1

I want to verify my account, however I have put in the wrong details for my D.O.B while creating this account. This means that I cannot claim money from my orders. Please e-mail me asap to help me fix this.

Thanks,

-StyxFashion.

Replies 3 (3)

Daniel
Shopify Staff (Retired)
1122 79 174

Hi there, @styxfashion

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

In such matters, please reach out to our live support team for assistance in changing this detail. Once they verify your credentials, they can open up back end information which we do not have access over social channels. They will be able to assist you in fixing these details on your account. 

To learn more visit the Shopify Help Center or the Community Blog.

styxfashion
Visitor
2 0 1

I clicked the link and it takes me to the first page where I was before this hasn't resolved my problem?

 

Daniel
Shopify Staff (Retired)
1122 79 174

Are you able to tell me more about this page that you are referring to? 

 

The link attached above should lead you to our live support team. Once you click on the link, you will log onto your store, enter a topic of your inquiry (or whatever topic really), then scroll down past the links presented, and click on, "get support". This will lead you to all queues available to you at the time of reaching out. 

 

Let me know how this goes for you. 

To learn more visit the Shopify Help Center or the Community Blog.