How can I correct PayPal billing address for local pickups?

[Kodieh08]

I’m noticing when my customers are using PayPal to pay for their order. And are also doing a local pick up instead of shipped. It is inputting my address as their billing address. Can anyone tell me how to fix this??

[Ollie]

Hey @Kodieh08.

Thanks for reaching out.

In order for us to take a look into the order information, we will need to take a further look into the setup of the online store. Since I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. With that being said, you can reach out directly to our live support by logging into your online store using the Contact Us page. This will allow us to verify you as the store owner.

Once you successfully login, or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about the orders you have received.

Let me know if you have any questions.