How can I deactivate my store when signed in through Apple?

[Cararay]

Please help. Im trying to deactivate my store but im signed in through my apple account so my password just automatically logs me in. When I try to deactivate the store it asks for a password and I would assume its my apple password, but that doesn’t work. Im not sure what to do and getting frustrated!

[Ivy]

Hi there, @Cararay.

I can definitely understand feeling frustrated - keeping track of passwords can be tricky! Here is how to reset your Shopify password:

1. From the Shopify login page(opens a new window), enter your store address and click Next.
2. Enter your login email and click Next.
3. Click Forgot password?
4. Enter the email that you used to create your Shopify account.
5. Click Reset password.
6. You're sent an email with a link to reset your password. In the email click Reset password.
7. Enter your new password again in the Confirm password field.
8. Click Reset password.
9. Go back to your Shopify login page(opens a new window) and log in with your new password.

Once you have completed this and have access to your store again, you should be then able to close/cancel your account. The steps for this are:

1. From your Shopify admin, go to Settings > Plan.

2. Click Deactivate store.

3. If applicable, review the options to switch to the Pause and build plan, or start a new store.

4. If you still want to deactivate, then click Deactivate store.

5. Select a reason for the deactivation, and then click Continue.

6. Enter your password, and then click Deactivate now.

You receive an email to confirm that your store's deactivated. You can still re-open your store or view your past bills, and your store's information is guaranteed for 2 years. You can also re-open your store and pause your plan. We will be sad to see you leave Shopify - can I ask what has made you decide to close?