How can I disable automatic shipping confirmation emails?

[William_Townsen]

Looking for a way to turn off automatic customer emails stating that their order has shipped... We have had issues with our product availability and Shopify sent the customer an email stating that their order has shipped, when it had NOT. We lost the sale to/had to refund said customer because of this issue.

[Victoria]

Hi, @William_Townsen.

Thanks for reaching out here in the community!

I understand that having the automatic email sent to your customers when the order hasn't been shipped on your end can cause some confusion. Thank you @AyopalDev for sharing the solution and providing a screenshot.  

I'd love to hear more about what kind of products you sell and how you started your online business? 

Looking forward to hearing back!