How can I dispute a fraudulent charge on my balance account?

EmmysEssentials
Visitor
1 0 0

I just logged into my shopify balance today, and saw there’s a charge for $12.71 from a panera bread in California…how do I go about getting this money back? I quickly locked my card so they don’t have access to my money, but I’m having trouble finding a resource to dispute it. Do i go to my bank?

Reply 1 (1)

Shay
Shopify Staff
2909 453 592

Hi @EmmysEssentials 

 

Thank you for reaching out about this. I am sorry that you had to experience this, and also that you were struggling to find the best next steps in this matter. 

 

All issues and concerns related to Shopify Balance can be brought to our support team for assistance. You can access our authenticated support by following this link: Shopify Help Center. Next, you will want to follow the on screen prompts to sign in, choose the topic Money > Shopify Balance and at the bottom of the help articles provided will be all available support options. 

Shay | Social Care @ Shopify 
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