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How can I eliminate "First Class Mail" from a shipping option?

jeffchiz
Tourist
11 0 7

I only want to ship things with tracking numbers, and so I never want First Class Mail to ever show up as an option.  Shopify continues to default that shipping option which is annoying because I have to manually change every shipment, and it's a real pain.

Replies 14 (14)
Oliver
Shopify Staff
Shopify Staff
429 48 97

Hi, @jeffchiz !

 

Thanks for reaching out to us about this. If First Class rates are showing up, this tells us they're likely still set up in the stores shipping settings and we'll want to remove them. From your Shopify admin, click Settings > Shipping & Delivery. You'll then want to click Manage Rates in the correct shipping profile. From there, find the Shipping Zone (Domestic, International etc.) that has Carrier and app rates listed. Open Carrier and app rates and click the three dots "..." to the right of the listed rates and click Edit rate. From this page, you'll be able to add and remove the different service types as you please. You can toggle off all of the First Class rates here.

 

Let me know if you have any questions!

Oliver | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

jeffchiz
Tourist
11 0 7

I already had done that, and despite first class mail being turned off, it still shows up, and often defaults 

knotanotherhat
New Member
2 0 2

This only works if you want to use Carrier rates - I charge a flat fee for shipping, and need to remove First Class Mail because my staff keeps accidentally choosing it (we ship 90% First Class PACKAGE and the two are too close in nomenclature). 

SteveKroll
New Member
3 0 0

I am having the same issue. I have taken first class mail out of all known rate settings yet it remains for customers to select.

This issue is costing me some serious money. Shopify now has ZERO customer phone support. 

Oliver
Shopify Staff
Shopify Staff
429 48 97

Hi, @jeffchiz & @SteveKroll !

If you're comfortable sharing the link to your website and some screenshots here, we can dig into this further to get to the bottom of this. If not, we can get you authenticated and take a closer look into this. Let me know what works best for you.

All the best!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jeffchiz
Tourist
11 0 7

@Oliver I would prefer not to divulge my store.

I have had to pay for another service to print my mail instead of Shopify because I can't exclude First Class Mail as an option.  It would be nice if you could fix that.  But if you also can't fix the fact that I can't print more than 20 orders at a time, I won't be able to print mail through Shopify regardless.

I'm happy to get authenticated to figure out why Shopify is causing this error, however.

Oliver
Shopify Staff
Shopify Staff
429 48 97

@jeffchiz 

No problem. I'd be happy to take a look for you. I've sent an email to the address you have listed on your Community account. We'll get you authenticated and can take a closer look into this together.

All the best!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Jodybearskn
New Member
1 0 1

Did you get a resolution for this issue? Im having the same issue

jeffchiz
Tourist
11 0 7

There is no fix because Shopify does not believe there is anything wrong.  I’ve gone back and forth with Shopify and they just said “oh, yeah that’s how it is”

they don’t see the complete lack of usability of

1) automatically defaulting your shipping to whatever your last shipment was.  So if you last picked a 12x12x12 15 pound box for a shipment, the next shipment you make everything will be defaulted to ship the same way.  Ooops, you spent an extra $20 on each shipment? Oh well. 

or 2) that it will automatically default shipments to first class mail which doesn’t provide any tracking information.  Oops, you saved $2 on a shipment but then every customer claims they didn’t receive it and you can’t track it, so you are now out $20 shipping them another one.  

it’s baffling that a setup this way made it past committee. It’s completely stupid.  Why they can’t simply just default all shipments to the least expensive with tracking information - the solution that LITERALLY EVERYONE SELLING PHYSICAL GOODS ONLINE WANTS?

When I’ve brought this up the multiple times I asked Shopify (since I couldn’t believe the hamfisted answers were actually the truth) I was met with confusion as to why I would ever consider their insane setup problematic.  

There is no workaround.  You have to pay Shipstation or Shippo or me of those other companies because Shopify simply doesn’t care about this obvious flaw

SteveKroll
New Member
3 0 0

You need to meticulously go through EVERY  rate zone and delete first class mail. If one instance is left in Zone 1, Zone 2 or Rest of the World, 1st class will still be offered.

SteveKroll
New Member
3 0 0

You can eliminate 1st class mail but you have to do so in every rate, not just one. Go through each zone offered ans delete the first class mail option and it will be gone. Miss one, and the option remains for the customer to select. It's that easy...if only Shopify had known this it would have saved me a lot of time.

jeffchiz
Tourist
11 0 7

@SteveKroll wrote:

You can eliminate 1st class mail but you have to do so in every rate, not just one. Go through each zone offered ans delete the first class mail option and it will be gone. Miss one, and the option remains for the customer to select. It's that easy...if only Shopify had known this it would have saved me a lot of time.


Not true. I only have one zone for the US. I charge everyone the same and I don’t do international shipping. First class mail has been removed it still shows up.   I have had multiple conversations with Shopify, including nice Oliver.  But the answer from Shopify is “oh, yeah we can’t do anything about that”

Jpow
Tourist
3 0 1

Has there been a fix for this?  I used to not have this issue and now all of a sudden First Class Mail is the default showing up.  

jeffchiz
Tourist
11 0 7

Yes, this is still a problem.  I'm shocked Shopify has not resolved this.  It seems like such a basic fix.