How can I enable payment options for my start-up online store?

[EskilBackman]

I just want to start my business first as a side hustle and a small company not register a legal company, but I can't do that because I can't find available payment methods that are available for the customer. It just says ''This store can’t accept payments right now.'' 

Please help, I have been looking for days and still can't find a solution. I don't understand how people with no business licenses were able to start their store and accept some sort of payment.

[LucaG]

Hi Eskill,

i have the same problem.

I contacted the support, they created ticket about this but i'm waiting one week without answer.

How did you solve the problem?

[Victor]

Hi folks,

Have you guys enabled a payment gateway on your account? Not all gateways will require you to have a registered business in order to accept payments. You can enter in your countries on this page and view gateways available for you to use. You can reach out to the gateways you're interested in using and ask them the requirements for creating a merchant account with them.

[LucaG]

Hi Victor,

I'm referring to Shopify Payments. I've already activated that gateway.

And I've already contacted the support, they created ticket about this but i'm waiting one week without answer. I can't have a store stopped without receive an answer for too much time.

[Victor]

Hi @LucaG,

Okay, I see. When you enabled the gateway, did you list yourself as a sole proprietor or as an LLC? Have you been asked to submit any documentation to our payments team yet?

[LucaG]

Hi @Victor ,

thank you for your answer.

I listed me as an LLC.

I have been asked to submit documentation to the legal team 2-3 weeks ago because they blocked my shopify store to verifying the business. After I sent the document, my store it was unlocked.

After that, I've never received other documentation request from the payments team.

As I've already write, I've already contacted the support, they created ticket about this but i'm waiting one week without answer and I can't wait forever. I think that are some problems with my ticket, because It's very strange wait this amount of time without answer.

[forEach]

I'm going through the exact same thing.  My checkout has a "This store can’t accept payments right now." and when I reached out to support as instructed, all they say is that they do not have visibility into the reason as to why it's on hold.  This is their response verbatim:

"17:09 (Support Advisor): I understand your situation, how I wish that I have visibility on the reason for this hod so that we can informed you about it, however, since our specialized team is handling on your case, and they are the most equipped to provide you with the reasons behind your account being on hold."

I have a ticket that is escalated and have not heard back for a week now so I reached out again related to my issue and their response is to refrain from contacting again as it can put us back in the queue.  This is their response:

"Once we leave this chat, I will get this escalated once more. The best thing to do then will be to wait on that team to reply back to us on the escalated ticket, and try not to reply back to it in any way. The reason I mention this is because our ticketing system marks new replies as an update--so sending replies on the ticket causes it to move down in the team's queue, potentially increasing their response time."

I'm subscribed to the plan with "Enhanced" 24/7 support which I have no idea what is so enhanced about.  It feels like I'm just chatting with an AI when I reach out to support and all we get are canned answers and assured that they care and that our issues are escalated.

@Victor do you have any insight into why it's taking so long to hear back from the "specialized" team?

[LucaG]

Hi @forEach it's the same for me. I'm waiting for more than a week without an answer.

@Victor could you help us?

[Elias]

Hey, @forEach & @LucaG.

Thank you for following up and joining the thread.

We're unable to provide account-specific support over the Shopify Community. However, we can confirm that it may take several business days as there is a higher volume of support requests at this time. Rest assured, our teams will follow-up with you as soon as possible. Please keep an eye on your inbox or reach out to us via the Shopify Help Center if you don't hear back.

IF you have any other questions on this topic, then don't hesitate to let us know.