How can I get a refund after being scammed on an online purchase?

Hashif_120
Visitor
2 0 0

Hi,

 

I have got scammed in your website by ordering product and I have sent the amount but still now no respensone from the site while checking on the site the 

Site is closed and no longer able to see it.

Site name is apexmarkting 

Kindly help me on this still now not got refunded. 

 

 

 

J K Enterprise

₹499.00/-

Payment ID: 23152151068848

18/06/2022

Your transaction of 499.00 towards merchant is successful. Corresponding PayU ID of your transaction is 15362245735.

 

 

Reply 1 (1)

Ollie
Shopify Staff
2398 454 404

Hey @Hashif_120.
 
Thanks for reaching out and bringing this to our attention.
 
I appreciate the context that you have shared with us as that is very helpful! Looking into this, if you have made a purchase from an online store and did not receive your order. It would be best to speak with the business about the purchase as they are in the best position to provide you with further insight. 
 
If you are unable to get into contact with the business, I would suggest that you speak with your bank or credit card company (depending on how you made the purchase) and bring this to their attention. They will have processes aimed to retrieve your funds for the order you did not receive.
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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