How can I get a refund after closing my account?

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Hi. Please refund my 32 $( I tested shopify. I closed my account.

Reply 1 (1)

Shopify Staff
946 89 146

Hi @Javidan 


Thanks for reaching out here. I'd be happy to provide some assistance.


It sounds like you previously had a Shopify store, but have since closed the account as you were only using it for testing purposes. However, you have noticed you were charged and are now seeking a refund.


To clarify, here on the Shopify Community we cannot access any of your account information. For this reason I am not in a position to be able to provide account specific support here such as viewing your billing information etc. 


I would suggest contacting our support team directly. You can reach our team through our help center here. After logging into your Shopify account and choosing the relevant support topics, you will be presented with the contact options available.


Please note, as per our terms of service here we generally do not offer refunds, so I cannot make any guarantees that a refund will be possible. However, one of our support advisors will be happy to take a closer look and accommodate you as best we can, and also answer any other account-related queries you may have. 


Rick | Shopify 
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