How can I get a refund after my trial period ended?

[tomorrowoptics]

To the officer in charge,

I have subscribed to try out shopify and has intended to cancel the subscription before the trial ends. Unfortunately, the trial ended yesterday and today I realized there is a deducted on my credit card. It is only 1 day after my trial period. Can you please kindly refund me my subscription fee.

Thanks and best regards.

Angelica Lee

[Helen · Accepted solution]

Hi. @tomorrowoptics! Sorry to hear you’re wanting to close your Shopify account. Is there something you’re struggling with on the platform that’s causing you to not want to continue with your online business? Please let me know. All feedback is appreciated.

Once your store has been properly closed following the steps in the Help Doc for Close your Shopify store,, we're happy to look into the possibility of a refund. In order to do so, we’ll need to access your account details. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

Since this is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic. Best of luck with your future endeavors!