How can I get a refund for a cancelled ecommerce store?

[Siamayes]

Over the past month I had been messing around on shopify trying to learn the basics and found out that ecommerce wasn't for me, Just a while ago I tried to deactivate my shopify store and I had been trying to figure out why I couldn't. I had been trying to deactivate the store since the 19th and every time I got a message that "Insufficient funds" Today I went onto my card and took out 100 to see if I had any issues and I got charged $43 aus ($29 usd). Im writing this in chance that I get my money back, I am a student and dont have the money to spend and have no clue why I got charged for something I was trying to cancel.

[Daniel]

Hi there, @Siamayes! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

With regards to your inquiry, have you reached out to our live support team about this yet? They are the best team to assist you in this matter as they can open up backend information as well as billing to see what we can do for you in regards to providing a refund for your closed store. 

As much as we want to assist you over here in the Community, we just do not have access to such information. Our live support team will be able to resolve this for you however. 

All the best to you and your studies. We hope to see you back on the platform soon.