How can I get a refund for a forgotten subscription?

Menuanaz
Visitor
1 0 0

I had forgotten about my subscription for 2 of my shops and got charged $40 for each. I have not even logged into my account for a while. How can I get a refund. 

Reply 1 (1)

Imogen
Shopify Staff
1706 199 298

Hi there, @Menuanaz. Thank you for taking the time to post about your situation here in the Shopify Community Forums. My name is Imogen. It's good to meet you!

 

Thanks for providing us with this insight into your reason for posting today. If you're looking to request a refund for your subscription, you'll want to reach out to our Authenticated Support Team to submit this request. You'll want to use this link to access our help portal, and then speak with our AI Assistant to get connected with one of our Advisors.

Imogen | Social Care @ Shopify 
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