Re: Over charges

Kay88 · ‎11-28-2023

Hello, i was trying to pay my monthly dues to keep ky store open but for some reason i ended up creating a new store and being charged 2 additional times and now i want my money back and the other additional store closed. I need help

Emily · ‎11-28-2023

Hi, @Kay88.

Thank you for reaching out!

You will need to contact our Support Team, for possible refund options. I recommend closing the stores so you don't get charged again.

Please let me know if you have any further questions!

Take care,

Emily | Social Care @ Shopify
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Kay88 · ‎11-28-2023

Thank you! Okay ill try and close the store today!##- Please type your
reply above this line -##

Emily · ‎11-28-2023

Hi, @Kay88.

Thank you for your reply!

That's great. To close your store you can follow the instructions in our help center.

Take care,

Emily | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

Re: Over charges

How can I get a refund for accidental extra store charges?

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